On your site, next to the product
It answers on the product page, with the product sheet, the stock and the store's rules. And on WhatsApp, email and Instagram too, in the same voice.
30 minutes, no commitment
An AI agent that sells, answers customers and looks after your store.
It answers your customers and handles the tasks your team repeats every week. Designed around your store by a team that follows it every day.
It answers your customers on your website, WhatsApp, email and Instagram, before and after they buy.
See what it doesFrom what customers ask, it prepares product listings, translations, images and prices for your team to approve.
See what it doesWe connect to what your store already uses.
Your store platform, the channels where customers write to you, invoicing and shipping. Each connection is built to fit during implementation, so the list doesn't end here: these are just a few examples.
What about your tool? Ask usWhy we exist
The store's rules are the whole job.
Portuguese online stores run on small teams and rules with exceptions: returns after the deadline, different shipping costs for the Azores and Madeira, refunds that all go through the same person. Many have already paid for a chatbot that replied “I didn't understand your question”.
The problem is rarely the AI. It's connecting it to the store: to the catalogue, invoicing, carriers, the CRM, and the way your team has spoken to customers for years.
Customer service
Answers your customers when they write.
Before and after the sale, with your store's catalogue and rules. It helps pick the right size, says when the order will arrive and explains exchanges. What it doesn't know, it doesn't make up: it asks your team.
Knows where every order is
It connects to your orders and your carriers. It answers with the real status, without anyone on your team having to check.
Sounds like your store
Casual or formal, first names or “Sir” and “Madam”, just as your team already does.
Knows the exceptions
Bank holidays, shipping to the Azores and Madeira, returns over €50. We write it all down before going live.
When it doesn't know, it asks
It tells the customer it will check and says what time it will come back with the answer.
Operations
It prepares the work. Your team approves.
The agent takes what customers ask, your store's photos and your competitors' prices, and prepares the work for your team. Everything arrives as a proposal: nothing changes in your store until someone approves it.
Images from your own photos
It changes the background and the light around the product. The product stays exactly as it is in the original photo.
Prices with context
It compares with your competitors, shipping included, and respects your store's minimum margin. The price only changes when someone on your team approves it.
Product sheets that answer the questions
When the same question keeps coming up, it proposes the missing sentence for the product sheet and explains why.
Translations
Product sheets in English and Spanish, with the terms your store uses.
What about the rest of your operations?
If your team does it every week, following rules that can be written down, it can move to the agent.
Supplier orders
Gathers what's running low and prepares the order for each supplier, with the usual quantities.
Stock alerts
Warns you when a best-selling product drops below the minimum and proposes a restock.
Review replies
Writes the reply to each review in your store's tone, for someone on your team to publish.
Social media posts
Prepares the week's posts from the new arrivals and promotions in your catalogue.
Attributes from spec sheets
Reads the supplier's spec sheet and fills in sizes, materials and compatibility on the product sheet.
Abandoned baskets
Writes the recovery message for each basket, with the products left in it.
Invoice reconciliation
Matches supplier invoices against orders and flags differences in quantity or price.
Carrier claims
When an order arrives late or damaged, prepares the claim with the tracking number and the evidence.
We map yours in the Diagnostic.
How we work
We connect, implement and follow up.
It isn't a tool you set up on your own. A ShopGuru engineer connects your store, and the same engineer follows it afterwards, once the agent is already answering your customers.
0130 min
Call
Half an hour on video with the engineer who will look after your store. At the end, we tell you whether ShopGuru can help and where to start.
02plan in 10 working days
Diagnostic
We start with a kick-off meeting and talk on video with whoever runs each process. Within 10 working days, we present the plan in writing.
033 to 4 weeks
Implementation
A project or a pilot. We connect the catalogue, the orders and the channels, write down your store's rules and test with real questions before going live.
04every month
Follow-up service
We monitor, test the answers every week and, once a month, review everything with your team.
Indicative timings, confirmed in the Diagnostic.
After going live, we keep watch.
When an answer fails the tests, your team hears it from us, with the fix already proposed. Your store's content (prices, delivery times, product sheets, exchanges) is always your team's call.
app.shopguru.bot/your-store/follow-up
Answer on shipping to Madeira fixedfixed
The agent was adding mainland shipping rates. It now uses the Madeira table.
Ricardo · ShopGuru engineer · Mon 12 Oct, 9:40
This week's tests: 1 answer failedwaiting for Marta
Exchanges with the autumn discount. Fix proposed to Marta.
Ricardo · ShopGuru engineer · Tue 13 Oct, 9:12
Next monthly meeting: Thu 5 Nov, 10:00, with Marta and Ricardo.
Frequently asked questions
Is it a chatbot?
A chatbot follows a script. The agent answers your customers using your store's catalogue, rules and exceptions, written down by us during the Implementation, and our engineers test its answers every week. When it doesn't have the answer, it doesn't make one up: it tells the customer it will check with your team.
What if my team keeps repeating some other task?
If the task comes round every week and its rules can be written down, it can move to the agent: supplier orders, review replies, reconciling invoices with orders.
We map those tasks in the Diagnostic and add them to the agent during the Implementation. As with everything else, the agent prepares and your team approves.
What if the agent gives a customer a wrong answer?
Your team sees every conversation in the ShopGuru app and can correct an answer or take over a conversation halfway through. From then on, the agent answers with the correction.
Our engineers also review the conversations and propose fixes for the answers that went wrong, for your team to approve. If the mistake came from a product sheet, the agent proposes the corrected sheet. If it came from how the agent works, we fix it ourselves.
I already use my platform's AI. Why would I need ShopGuru?
Your platform's AI helps inside the platform: it suggests a description, it sums up the week's sales.
The ShopGuru agent serves your customers on your site, on WhatsApp, by email and on Instagram, uses what they ask to improve your product sheets and connects to your store's other tools, such as invoicing or CTT. And it comes with an engineer who connects everything and follows up with your store every month.
The two work together: whatever your team already does with the platform's AI stays the same.
Not sure where to start?
There are two ways in. If you're still working out whether the agent is right for your store, start with a call. If you already know what you want to hand over to it, go ahead with the Diagnostic.
Call
to get started
Half an hour to see whether it makes sense.
- On video, with the engineer who will look after your store
- Tell us how your store works, what your team repeats every week and the tools you use
- At the end, we tell you whether ShopGuru can help and where to start
Diagnostic
if you're ready to go ahead
Your store's processes, mapped with the people who run them.
- Kick-off meeting: how things work today, which tools you use and who does what
- A video session with each person who runs a process, so we can see how they do it
- The written plan in 10 working days: what can move to AI, where to start and how much it costs
- A final meeting to present the plan to whoever makes the decisions at your store
€490+ VAT · one-off payment
Buy the DiagnosticDeducted from the Implementation if you go ahead within 60 days of the plan. If you don't, the plan is yours to keep.